\u003cdiv class=\"rich_media_content\"\u003e\u003cp\u003e\u003cspan data-widget=\"image\" style=\"display: inline-block; max-width: 100%; width: 1035px\"\u003e\u003c!--IMG_0--\u003e\u003cspan style=\"color: rgb(153, 153, 153); display: block; font-size: 12px; line-height: 18px; overflow-wrap: break-word; text-align: center\"\u003e\u003c!--NO_READ_BEGIN--\u003e灵隐飞来峰景区。视觉中国?资料图\u003c!--NO_READ_END--\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp class=\"image_desc\"\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e1�日，杭州西湖风景名胜区灵隐管理处发布通告，针对实行免票预约后出现的“\u003c!--VERTICAL_CARD_BEGIN_0--\u003e爽约\u003c!--VERTICAL_CARD_END_0--\u003e”等问题，决定񑌦񀙑日起，对灵隐飞来峰景区现行预约机制进行优化升级。其中，将强化\u003c!--VERTICAL_CARD_BEGIN_1--\u003e预约信用记录\u003c!--VERTICAL_CARD_END_1--\u003e，爽约一次暂停预�天。\u003c!--MID_AD_0--\u003e\u003c!--EOP_0--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_0--\u003e\u003cp\u003e从去�񀙑日起，杭州灵隐飞来峰景区正式告别�年开始的门票时代，开启免票预约模式，游客（含旅行社团队）可至少提𳜃天通过支付宝或微信的“杭州灵隐飞来峰”官方小程序预约未񀧹日的入园名额。\u003c!--MID_AD_1--\u003e\u003c!--EOP_1--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_1--\u003e\u003cp\u003e根据当时的规则，预约成功后，如需退约，可在预约入园日当�点前申请退约，逾期则视为未履约。同一账�日内累计未履񏉿次，从񌾻次未履约的次日起，30日内将无法预约入园名额。\u003c/p\u003e\u003cp\u003e然而，在免票预约运行期间，一些新问题接踵而至。如部分游客因担心约不上，采取“先约上再说”或同时锁定多日名额的做法；也有部分游客因未预约，在现场登记窗口排长队，导致现场等候时间长、体验感不佳。\u003c/p\u003e\u003cp\u003e同时，每日“约而未到”的游客数量也呈增长趋势，𷼕񀙓日当日就�多人爽约，超过当日核定入园总量的三分之一。据统计，截񑍿�日，累计已�万人爽约，占预约人数的�%。\u003c/p\u003e\u003cp\u003e为进一步优化景区公共资源分配，解决预约过程中出现的上述问题，杭州西湖风景名胜区灵隐管理处决定从三个方面对现行的预约机制进行优化升级。\u003c/p\u003e\u003cp\u003e一是启用“线上候补”功能，以替代原有的线下“现场登记”。游客可在预约入园𳜃日�:00前在预约系统进行候补登记，候补成功后，凭身份证件原件核验入园?！癨u003c!--VERTICAL_CARD_BEGIN_2--\u003e候补功能\u003c!--VERTICAL_CARD_END_2--\u003e”将𶞑�日上线。\u003c!--AI_AD_1000--\u003e\u003c!--AI_AD_2000--\u003e\u003c/p\u003e\u003cp\u003e二是将退约截止时间调整为入园𳜃�:00（与每日停止入园时间一致）。系统将在每𿫺:00起，自动对成功预约次日待入园的订单推送“入园提醒”消息，方便游客因行程变化及时退约?！?#27492举旨在尽早释放因行程变动而空出的名额，让更多有游览意愿的游客获取预约入园名额，实现公共资源的公平共享与高效流转。”\u003c!--MID_AD_2--\u003e\u003c!--EOP_2--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_2--\u003e\u003cp\u003e三是强化预约信用记录，通过更为严格的限制措施，引导诚信预约。预约成功后，如预约当日未�:00前核验入园且未在入园𳜃�:00前退约的，񗓡次“爽约”。选择候补次日入园名额的，一旦候补成功后，不支持退约，未在候补当�:00前核验入园的，񗓡次“爽约”。首次爽约，预约账号和被预约人将被暂停预约资�日。后续如再次爽约，暂停期将累计延长，如񌾺�日、񌾻�日。\u003c!--MID_AD_3--\u003e\u003c!--EOP_3--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_3--\u003e\u003cp\u003e与此同时，将关闭“灵隐飞来峰综合服务中心”和“灵隐元境游客服务中心”现场登记窗口，不再受理现场登记。两个服务中心的功能将优化升级调整，为广大游客提供行李寄存、旅游咨询、人工协助、现场讲解、失物招领等服务。\u003c!--MID_AD_4--\u003e\u003c!--EOP_4--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_4--\u003e\u003cp\u003e“此次服务提升，是景区基于实际运行与游客反馈所作出的系统性优化，通过更周密的机制，努力营造更加文明、有序、舒心的旅游环境。”杭州西湖风景名胜区灵隐管理处表示。\u003c/p\u003e\u003cdiv 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